ICATS Support Hub
Need help with your ICATS system? Start with troubleshooting below, or browse common questions and setup resources further down.
Fix a problem with your ICATS
Most issues are caused by projector input, calibration, or resolution. Start with the option that best matches what you're seeing.
No image on projector
Projector is on, but nothing shows on the table.
Calibration doesn't line up
Calibration grid is rotated or skewed.
Image is cut off
Part of the table or image is missing.
System won’t start
ICATS does not boot or never reaches the interface.
System is frozen
Controls do not respond or the screen is stuck.
Setup or mounting issue
Problems during installation, positioning, or first-time setup.
Not sure which one fits? Start with No image, Image looks wrong, or Image is cut off.
Common Questions
Find answers to common questions about choosing, setting up, and using ICATS.
Buyer questions
- What is included with the ICA Training System? What else do I need to purchase?
- How much does a basic system purchase cost?
- Which projectors work well with the ICA Training System?
Setup and usage questions
More support resources
Browse setup guidance, tutorial videos, documentation, and additional troubleshooting help.
Setup and installation
Step-by-step guidance for preparing, mounting, and checking your ICATS system.
Learn with videos
Watch short demonstrations of setup, calibration, loading drills, file management, and advanced features.
Documentation and guides
Browse reference material and additional troubleshooting guidance.
Still Need Help?
Try the chat button in the lower-right corner, or contact us directly for personal assistance.
Contact Support